Process and Services
- Work or charge sheets can be e-mailed or hand delivered on a daily/weekly basis. (Daily being the optimal choice)
- Verify and authenticate membership details
- ACCURATE invoicing/billing
- Immediate submission to medical aids with proof of submission.
- Follow up with medical aid with reference number for each communication as well as record of conversation.
- Payments from Medical Scheme ± 2-3 weeks from submission. Personal call to member inform him / her of payment made (if paid into his / her bank account).
- Bank deposit payments (Bank statement) allocated weekly– Updating of Cash Book to balance with system transactions.
- Handling all account queries.
- Excellent credit control.
- Monthly statements sent to patients via e-mail/WhatsApp and even post if necessary.
- Accurate monthly record keeping of all charge sheets received (Paper trail Archived for 5 years).
- REPORTS: Monthly Turnover Reports, Age Analysis, Transaction Analysis, Assistant Fee Report and your Cash Book. These are provided for complete transparency.
- Individual Assistant report for each of your colleagues when you receive payment.
Specialised Services
- We are proud of our knowledge and experience with Specialist billing and billing of complex medical procedures.
- We summarise and provide updated rate guides, as guidance, for your specific discipline as released by various Medical Schemes.
- We assist with updating bank details and practice information with Medical Schemes.
- We assist with notices and consent letters as per industry standards.
- We advise on signing certain medical contracts and agreements with Medical Schemes which will be beneficial for your practice; bringing in more patients and increase profits.
- We assist with compiling the necessary documentation for WCA claims.
- We submit foreign claims to international insurers.
- We submit and follow up on complaints to CMS.
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We have a vast knowledge of PMB claims.
